DELIVERY
We ship worldwide!
All online orders are packaged and dispatched from our ladies designer clothing boutique in Wilmslow, United Kingdom, and can be delivered anywhere in the world.
UK & International deliveries are sent using DHL, UPS, or Royal Mail.
If you live locally, you can collect in-store.
Click here for directions
DOMESTIC (UK) SHIPPING OPTIONS
| Service | Time | Cost |
|---|---|---|
| Collect In-Store (Wilmslow, Cheshire) | Same working day | FREE |
| Free Standard Shipping - minimum spend £200 | 3-5 working days | FREE |
| Standard Shipping | 3-5 working days | £7.50 |
| Next Day Shipping - order weekday before 12pm | Next working day | £10.00 |
| Saturday UK (Order before 12pm Friday) | Saturday | £15.00 |
INTERNATIONAL SHIPPING OPTIONS
PLEASE NOTE, WE DO NOT COVER DUTIES & TAXES.
| Service | Time | Cost |
|---|---|---|
| Standard Europe | 5-7 working days | £20.00 |
| Standard USA / CAN / AUS / NZ | 5-7 working days | £30.00 |
| Standard Rest of World | 5-7 working days | £24.00 |
Please note, that delivery times vary depending on the destination. The above indicators are just a guide.
With Brexit in effect since 1st January 2021, any parcels being sent or received from outside of the UK are treated as an import/export shipment and have to clear customs. This means shipments may be subject to other customs fees and duties at the recipient’s expense. All European shipments will require Customs Clearance and local VAT. Customs charges are usually in the region of £26 clearance and VAT at the applicable rate for the country. Customers will still have to cover customs charges even if the parcel is refused. Online order terms and conditions remain valid both for orders placed online and collected in-store. See below for more details.
Delivery & Payment Terms and Conditions
Online orders must be placed before 12 noon GMT to ensure same-day dispatch.
UK deliveries are made between 9 am and 6 pm GMT. UK public holidays and weekends are not counted as working days. We can send your purchase to any address where it can be signed for. As soon as it is signed for, by you or someone else, the dispatch process is complete and the responsibility for your purchase passes to you.
International orders are fulfilled by Royal Mail, who are unable to collect from or deliver to PO Boxes, except in Dubai.
For security purposes, Black White Denim will only accept American Express as a form of payment if delivering to your billing/invoice address. To clarify, you cannot have a separate delivery address when paying by American Express.
Delivery Packaging
All orders are sent using our “Keep It Simple” packaging, an environmentally friendly choice that uses as little packaging as possible, while ensuring your purchase arrives in pristine condition.
Sale Price Adjustment Policy
Black White Denim is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale*. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your Black White Denim account in the form of a store credit, which will be valid for 12 months.
We are unable to offer price adjustment on items originally purchased in a sale that may have subsequently been discounted further. We are also unable to offer price adjustments on items that have subsequently been discounted during a temporary promotion.
*Sale denotes a permanent discounting initiative, which usually takes place at the end of a selling season and includes a product that will never return to a full RRP. A sale does not include any temporary promotional activity or temporary special discounts, which can and do run at intervals throughout the year.
Acceptance of Order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening, or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.