Delivery & Charges

We're so pleased you've chosen to shop with Black White Denim. To make sure your new purchase arrives swiftly and with no complications, we've partnered with APC, Royal Mail and CTC for Domestic UK and International deliveries. Should you have any questions not answered below, please email us at: wereallycare@blackwhitedenim.com

Collect In-store

Free of charge

We offer a free in-store collection service on online orders, collectable at our WIlmslow boutique in Cheshire (UK). Simply select the free 'Collect In-store' option during the checkout process.

Please note that online order terms and conditions remain valid for orders placed online and collected in-store, see below for more details.

Returns can be handled in-store, however monetry transcational processes will be processed through the online systems. Therefore, no cash/credit refunds for online orders will be given at the in-store till point, instead refunds will be credited to the method of online payment.

Exchanges can be handled in-store, however the original monetry value will be refunded through the online systems to the original method of online payment, meaning the alternative item(s) are then payable in full at the in-store till point.

UK

Fulfilled by APC

Standard (2-3 working days): £5.00
Next Day (delivered on next working day): £10.00*

Fulfilled by CTC

Same Day (working day only): £15.00**

*Please note that you must order by 4 pm GMT to receive Next Day. Below terms also apply.

**Only available for the UK postcodes M, WA and SK, on orders placed before 12 noon GMT on a working day. Below terms also apply.

Europe

Fulfilled by Royal Mail

Standard: £24.00

Delivery times vary depending on destination.

America & Canada

Fulfilled by Royal Mail

Standard: £30.00

Rest of the World

Fulfilled by Royal Mail

Standard: £24.00

Delivery Terms and Conditions

Online orders must be placed before 12 noon GMT to ensure same day dispatch.

UK deliveries are made between 9 am and 6 pm GMT. UK public holidays and weekends are not counted as working days.

We can send your purchase to any address where it can be signed for. As soon as it is signed for, by you or someone else, the dispatch process is complete and the responsibility for your purchase passes to you.

International orders are fulfilled by Royal Mail, who are unable to collect from or deliver to PO Boxes, except in Dubai.

For security purposes Black White Denim will only accept American Express as a form of payment if delivering to your billing/invoice address. To clarify, you cannot have a separate delivery address when paying by American Express.

Delivery Packaging and Gift Wrap

All orders by default are sent using our "Keep It Simple" packaging, which is an environmentally friendly choice and uses as little packaging as possible, whilst still ensuring your purchase arrives in pristine condition. Whenever we can, we will simply wrap your garments in tissue paper to protect them in transit.

We also offer a Gift Wrapping service, which may be selected in the Basket. This costs £4.00 per order and includes tissue, gift wrap, ribbon and a Black White Denim keepsake box. The £4.00 charge is non refundable should the gift be returned.

Sale items will be packaged in non-branded packaging unless otherwise stated or requested.

Returns and Exchanges

You have the right to cancel your order with us under the Distance Selling Regulations 2000 but to make life easy, you can simply return or exchange items you order by letting us know within 14 days of receipt.

All items must be returned in the same condition they were received, in the same packaging (includes shoes in the original undamaged box, that cannot be used as external packaging when posting back) and with all labels attached.

To exchange, simply email us at: wereallycare@blackwhitedenim.com and we will handle your request.

To return, please follow these instructions:

1) Choose your returns method. We recommend you return your item(s) using a secure or trackable method i.e. Recorded/Special Delivery and that you retain your proof of postage.

2) Choose your packaging. We recommend you return your item(s) in the packaging we sent them to you in to ensure the item(s) arrive to Black White Denim in pristine condition.

3) Include the invoice for your purchase inside the parcel.

4) Attach the returns sticker to the parcel you are returning. It can be found at the bottom of your invoice.

5) Await our email to confirm safe receipt of your returned item(s). Please note, until we receive your return, the item(s) and their condition remain your responsibility. Please note returns can take up to 28 days to be processed. Your refund will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. Delivery Charges are non-refundable. If your order has been sent to the EU, all sales taxes will be refunded. Outside the EU these are not refundable by Black White Denim, but you may be able to recover them by contacting your local customs bureau.

Payment by American Express

Payment by American Express is welcomed but please note that, for security purposes, Black White Denim will only accept American Express as a form of payment if we are delivering to your billing/invoice address. To clarify you cannot have a separate delivery address when paying by American Express.

Sale Price Adjustment Policy

Black White Denim is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale*. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your Black White Denim account in the form of a store credit which will be valid for 12 months.

We are unable to offer price adjustment on items originally purchased in a sale that may have subsequently been discounted further. We are also unable to offer price adjustments to items that have subsquently been discounted during a temporary promotion.

*Sale denotes a premanent discounting initiative, which usually takes place at the end of a selling season and includes product that will never return to a full RRP. Sale does not include any temporary promotional activity or temporary special discounts, which can and do run at intervals throughout the year.

Acceptance of Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.